02380 269992


Opening Hours

Please see booking page

Cancellation Policy

Unfortunately due to a number of NO SHOWS and last minute cancellations which seriously impact the Business, we have decided to highlight and set up some fair rules: 

1. Choose your booking time wisely. Please make sure that booking time you chose won’t impact your busy timetable. Fo Online bookings, we request that you to pay 50% deposit of the treatment(s) value to secure booking. 

2. Don’t panic, it’s not the end of world… If you need to cancel, just give as at least 24h notice* and we won’t charge you a penny. Instead we will try our best to change your booking times. * by 24h notice we mean 24 hours before the time of your appointment.

3. However… If you give us less then 24h notice or NO SHOW for your booked appointment(s) We reserve the right to retain in full your deposit to recover our costs.

4. Retain full deposit, why so harsh? Well, when you make a booking for a time, you’re making a commitment. Likewise, we’re also making a commitment to be ready with the necessary staff member(s), a room and any other resources and consumables. We also deny other clients whom might want that time slot, so that we are ready to perform the treatments for you upon your arrival.

We certainly do not enjoy retaining fees, due to no-shows or last minute cancellations. Without a doubt, we would very much prefer to give our clients the full value of their booked treatments, and deliver a result! 

5. Look out for confirmation. It is courtesy only but we will try our best to text you a reminder of your booking time. However if you do not receive one, please attend your appointment or contact us just to double check. 

6. We promise… 

a) to provide you a high standard of service by fully trained beauty therapists, while maintaining our integrity as an ethical company serving our local community and beyond

b) to work hard for your 100% satisfaction 

c) to offer competitive pricing for all our treatments

Health & wellbeing of our clients and staff

We would like to outline a couple of areas below.

Covid Policy

We are complying with current government guidance as outlined here

From 1 April, updated guidance advises people with symptoms of a respiratory infection, including COVID-19, and a high temperature or who feel unwell, to try to stay at home and avoid contact with other people until they feel well enough to resume normal activities and they no longer have a high temperature.

If you have tested positive for covid within the last 5 days, we would urge you to reschedule your appointment until you are recovered in a bid to help reduce the spread of the infection.

Diarrhoea and Vomiting policy

From time to time people are sick (vomit) either at home, at their work place or in a public place. Unfortunately it is not possible to distinguish between the causes, and therefore it is essential that the same rule of exclusion applies in all cases of vomiting or Diarrhoea.

Diarrhoea and/or vomiting commonly can be caused by a number of different germs, including viruses, parasites and bacteria. Infections can be easily spread from person to person. We politely request that any clients that are suffering with the symptoms of diarrhoea and vomiting stay away from the salon and are free of symptoms for 48 hours (the ‘48 hour rule’) and feel well. We insist on the same from our staff.

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